Terms & conditions

Welcome to Nexa Publishing, a platform dedicated to providing high-quality book writing services. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

COPYRIGHT

Upon completion and delivery of the project based on the agreed terms, you, the client, will hold exclusive copyright to all content produced for you by our team. We, the service provider, give up any claim to copyright ownership of the content created, ensuring that you have full freedom and legal right to publish, distribute, and use the content in any manner you see fit. This grants you complete control over how the content is utilized, whether for commercial, private, or promotional purposes, without any need for further permissions or payments to us.

PAYMENT

For all services offered and listed on our website, we require a 100% advance payment from our clients. This policy helps allocate the necessary resources and prioritize your project efficiently. The client is responsible for covering all associated transaction fees and applicable taxes. This payment structure is designed to streamline the process and ensure that work on your project begins promptly and progresses smoothly without financial interruptions.

REVISIONS

We are committed to achieving your full satisfaction with the delivered work. To this end, we offer unlimited revisions for all projects, provided that such requests are made within 14 days following the delivery of the work. Our goal is to ensure that the final product aligns perfectly with your expectations and requirements.

The process for requesting revisions is straightforward:

  • Once the work has been delivered and its status updated to "Waiting for Customer Approval," you have the opportunity to review the content.
  • Should you find aspects of the content that need adjustments or further refinements, you may request revisions by directly contacting your assigned Project Manager via email.
  • Our team will prioritize your revision requests based on the urgency of your order. The standard minimum turnaround time for completing revisions is 24 hours, although this may vary depending on the specific demands and complexity of the request.
  • Our commitment to providing unlimited revisions continues until we receive your full approval of the draft. This ensures that the finished product not only meets but exceeds your expectations, with all original requirements being fully addressed.

By adhering to these detailed terms, we aim to foster a transparent, efficient, and mutually beneficial working relationship with our clients. Our policies are designed to protect your rights, ensure quality service delivery, and guarantee satisfaction with the final product.

At Nexa Publishing, we’re all about making sure you're happy with what you get. After we finish your order, it’s more than just a bunch of words on a page - it’s something you can tweak and change until it’s just right. We send everything in an editable Word file so you can play around with it, make changes, and make sure it’s exactly what you want. This means you get to have the final say on how everything looks before you share it with the world.

CHANGED OF MIND?

We get it, and sometimes you might change your mind about what you want. But you should know that once we start on a project, we can’t offer refunds. We do this to keep things fair and square for everyone. We ask that you think everything through and be really sure before you decide to go ahead with a project. Our team is here to bring your idea to life, but we need you to be all in.

TALKING IT THROUGH

Before we jump into any project, we sit down and talk about what you need. This chat helps us make sure we’re on the same page and understand what you’re looking for. If there’s a bump along the way, we’ll look back at what we agreed on in the beginning, alongside what’s fair and makes sense, to figure things out. It’s important to us that everyone feels good about the outcome.

KNOW OUR REFUND POLICY

It’s really important to understand our refund policy before we start working together. We only offer refunds in very specific situations. These are outlined in our policies, so there aren't any surprises later on. We recommend taking a good look at these so you know exactly how things work. This helps keep everything clear and straightforward from the start.

Here at Nexa Publishing, making sure you’re happy with our work is a big deal to us. That's why we’ve got a 100% refund policy on the table for all our services. But, just like most things, there are some rules about when this applies and when it doesn’t. Here’s the rundown:

  • 1. Packages: If you go for a package that we’ve put together just for you, or if it's not one of our usual options, we can't give refunds.
  • 2. Too Many Changes: If you ask for more changes than what we first agreed upon, we can't do a refund. We’re here to help get things right, but we have to draw the line somewhere.
  • 3. No Replies: If we can't get in touch with you or if you stop responding for more than two weeks without letting us know beforehand, refunds are off the table.
  • 4. On Pause: If you decide you want to pause your project, that’s totally fine, but it means we can't refund you.
  • 5. Breaking Rules: If there’s a slip-up and our company’s rules are broken, we won’t be able to do a refund.
  • 6. Missing Info: We need the full scoop from you upfront. If the details aren’t there from the start, we can't process a refund.
  • 7. Business Changes: If your business is shutting down, changing its name, or switching things up entirely, we can't offer a refund for any projects in the works.
  • 8. Mind Changes or Partner Issues: We understand things change, but refunds can’t cover changes of heart or disagreements between business partners. We focus on issues directly related to our services.
  • 9. Saying Yes to Revisions: Once you've given the thumbs up to several rounds of revisions, it means you’re pretty happy with how things are going, so we can't go back to a refund after that.

We designed this policy to keep things fair and clear for everyone involved. If you’ve got questions or need a bit more explanation on any of these points, just shout. We’re here to make sure everything runs smoothly right from the start.

TERM OF USE OF THIS WEBSITE

By accessing and using www.theurbanbookpublishers.com, you're agreeing to the terms laid out in this document, ensuring a mutual understanding of your rights and responsibilities as well as ours. Here's what you need to know:

1. Information Accuracy and Liability: The content available on this site, which covers the range of services we offer, is provided without any form of guarantee. We strive to ensure all information is accurate and up-to-date, but errors can happen. Therefore, Nexa Publishing, along with our employees and associates, cannot be held responsible for any loss or damage that might occur from such errors. We encourage users to verify the information independently.

2. Indemnification: As a user, you agree to protect, indemnify, and not hold Nexa Publishing and our related entities responsible for any legal claims, damages, losses, or other expenses that arise either directly or indirectly from your use of our site. This includes any issues stemming from your breach of these terms, any infringement of third-party rights (like copyright or privacy rights), or any other actions connected with your use of our website.

3. No Relationship Created: Just by using this website, there's no professional bond or formal association created between you and Nexa Publishing. You don't become a partner, employee, or agent for us simply through your access or use of the site.

By continuing to use www.theurbanbookpublishers.com, you acknowledge and consent to these terms. Our goal is to provide a helpful, informative space for you to learn about our services, but it's important these guidelines are followed to ensure a positive experience for everyone involved.